About Carl Warren

Our Vision


Our mission as a Third Party Administrator is to provide unparalleled claims management strategies and solutions that are tailored to our clients’ needs. We strive to build long-lasting relationships and to achieve operational excellence and industry-leading client satisfaction.

Our Guiding Principles

1Excellence
Every employee believes Carl Warren is the best in the industry and we do everything necessary to ensure that remains true. Our culture fosters a caring attitude and promotes creativity, flexibility, and attention to detail.
2Quality
We infuse this word with meaning every day through our rigorous quality assurance process. Our Quality Assurance Program ensures consistency, integrity, and discipline in how claims handling skills, practices, and results are measured.
3Integrity
We truly believe that integrity and respect are at the heart of building business relationships. It is the glue that holds together the functioning of teams and partnerships. Professional respect is a fundamental expectation at Carl Warren.
4Transparency
We understand that communication is key. As our services are always client-focused, we will work with vendors and strategic partners to provide excellent service and pricing – always with a straightforward approach and complete transparency.
5Innovation
We KNOW that our principles make us different than others in our industry and hope these differences are exactly what you’ve been hoping to find in a corporate partner. Contact us to learn more about putting our principles to work for you.

Our Leadership

Richard McAbee

Chief Marketing Officer


Mr. McAbee has been a Carl Warren employee since 1996 and has over 30 years of experience working in the claims industry. His experience includes starting a business specializing in products liability, errors & omissions, liquor liability, trucking claims and excess, and surplus lines specialty policies. With an extensive background in insurance business development, Mr. McAbee specializes in designing programs that are tailored to our client’s needs. He oversees the company's business development department and growth.
Highlights
  • Graduate of University of Nebraska with degrees in Political Science, History & Economics
  • Received a fellowship for study at Presidential Institute at Mt. Rushmore
  • An active member of the National PRIMA Planning Committee, RIMS, STRIMA, URMIA, NAPSLO, and IACP
  • Susan Legare

    Vice President of New Business Development


    Ms. Legare has over 35 years of experience in sales and marketing within the insurance industry, specializing in workers’ compensation general liability, and group health. She has built a strong network of long-term relationships with public and private Self-Insured Employers, Third Party Administrators (TPA’s), Insurance Carriers, and Brokers. As a self-starter and motivator in a competitive market, Ms. Legare has proven to be a resource within the industry. She is responsible for the growth of the company by identifying and developing new business segments (Public Sector, Private Sector, Schools, JPA Pools, Brokers, Insurance Carriers, and Excess Carriers) in the TPA market. Ms. Legare spent time at various insurance and TPA companies such as George Hills & Company, Pacific Claims Management & OCCLINK, InterCare/InterMed Insurance Services Inc., SCRMA/York, MDIA, Medical Diagnostics Associates, Inc., Specialty Consulting CA & National, Keenan & Associates, Presidium (Cambridge), OTJ, Inc. & Corvel Corporation.
    Highlights
  • Attended Northern Montana College
  • Studied Sales and Marketing at the University of Phoenix in California
  • Taken all insurance certificate courses pertaining to California workers’ compensation
  • A member of the VICA, SBVICA, AWCP, PARMA, RIMS, NVISA, RING (in multiple cities and stated), and the San Diego & Sacramento Chapters of DMEC.
  • Brad Tangorra

    Vice President of Sales


    Mr. Tangorra has 25 years of experience within the insurance and third party administration industry specializing in property and casualty claims, account management, and new business development. As the Vice President of Sales for Carl Warren, Mr. Tangorra is responsible for all new business initiatives, to include client relations management, solicit and respond to Request for Proposals, price and contract negotiations, and market growth and expansion. Mr. Tangorra has held multiple positions in sales, marketing and client services at Triad Group, EBS-RMSCO, York Risk Services Group and Wright Risk Management, where he was responsible for new business development and client retention.
    Highlights
  • Dual Bachelors from SUNY Institute of Technology in Business Management & Health Services Management
  • Licensed in New York State for P&C & Life, Accident & Health
  • Holds SCLA & Certified Workers’ Compensation professional designations
  • Angelique King

    Vice President of Claims


    Ms. King has over 25 years of professional experience within the claims and insurance industry. She is a versatile manager with career-long recognition for outstanding leadership and performance for developing and implementing claim process improvements. She manages Company initiatives that impact performance, quality, productivity, and to improve client satisfaction and profitability. Angelique received her Bachelor of Arts in Economics and African American Studies. She is certified in Behavior-based Interviewing Techniques.
    Highlights
  • Bachelor of Arts in Economics and African American Studies from the University of California, Los Angeles
  • Certified in Behavior-based Interviewing Techniques
  • Suzie Spencer

    Director of Client Services


    Mrs. Spencer has over 15 years of experience with client services and over 30 years of experience within the claims and insurance industry, specializing with Third Party Administrators. Mrs. Spencer works closely with our Leadership, Claim Services, Business Development, and Marketing Teams to achieve the highest level of client satisfaction and retention. She has a proven record of creating and implementing processes that positively impact the client experience. Mrs. Spencer handled client satisfaction at George Hills & Company, Athens Administrators and Gallagher Bassett Services. Prior to her client service positions, she held various supervisory and adjusting positions within the workers’ compensation line of business at Gallagher Bassett, Broadspire, Zurich North America, Innovative Claims Solutions, and Claims Management Inc.
    Highlights
  • Bachelor of Science in Business Administration from the University of Phoenix in Sacramento
  • Holds a California Self-Insurance Certification and WCCP
  • parallax background

    Carl Warren's History

    • 1944The Beginning

      Carl Warren was founded in Los Angeles, California as an Independent Adjusting Company.
    • 1974Our Incorporation & Public Entities

      Carl Warren incorporated in California and started serving the public entity market.
    • 1975Became 100% ESOP

      Our Company became an entirely employee-owned corporation through the Employee Stock Ownership Plan (ESOP).
    • 1995Programs Administration

      Carl Warren entered into Programs Administration and now serves various programs.
    • 1999Acquisition

      Carl Warren acquired RL Gresham to broaden our national presence.
    • 2011Acquisition

      Carl Warren acquired NovaPro Risk Solutions to broaden our services & increase our national presence.
    • 2013ESOP Company of the Year

      The ESOP Association presented with the National ESOP Company of the Year Award.
    • 2014Inc. 5000 List

      Carl Warren makes the Inc. 5000 list of the fastest-growing private companies in America.
    • 2018A Change for the Future

      Carl Warren was acquired by Venbrook Group, LLC's Claim Services Division. We now operate as a wholly-owned subsidiary of Venbrook Group, LLC.
    • 2020Became a Limited Liability Corporation

      Carl Warren is now a Limited Liability C Corporation.
    • 2021TPA Services Expansion

      Our field service solutions has been expanded nationally with the recent Venbrook Group, LLC acquisition of an independent adjusting company.
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