April 15, 2015. PropertyCasualty360 recently interviewed Mark Bernstein, Carl Warren’s Chief Claims Officer, who discussed the role of a TPA, what to look for when hiring one and how to work with them effectively.
The TPA is an investigator, a strategist, litigation manager, and should be an extension of any claims department they are working with. They have the ability to be that conduit between the client and the carrier and also insulate the client from the day-to-day communication and compilation of documentation and evidence that is required to handle a claim effectivelyMark Bernstein
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