Career Opportunity


Position: Claims Supervisor

Location: Tustin, California

Posted: October 18, 2018


Are you looking for an opportunity to lead a claims team for a company that encourages growth and development? At Carl Warren, we are committed to investing in our employees’ development and providing a positive work environment where our employees feel valued. We are looking for a Claims Supervisor to join our management team and oversee our client accounts. This position will be based in Tustin, California.


  • Supervises, trains, coaches and directs adjusters as they resolve claims.
  • Responsible for ensuring claim quality and the desired outcome is achieved through consistent oversight of claims.
  • Audits and reviews files and directs adjusters toward appropriate file resolution.
  • Promotes associate development and engagement.
  • Collaborates with other members of the management team.
  • May be called upon to perform additional duties as directed.


  • 5+ years of experience handling Property & Casualty claims; litigation management experience preferred.
  • 5+ years of experience training, leading and supervising the work of others.
  • College degree is preferred and a designation (e.g. AIC, AIM, ARM, CPCU) and/or insurance related courses are a plus
  • Experience working in claims management systems and strong knowledge of Microsoft applications.


Are You an Effective Communicator?

Prepares and delivers presentations; participates in interviews and selection process for new claims staff; provides feedback and coaching to direct reports in a clear and concise manner; must communicate regularly with the team on changes in legislation and clients and claims practices and procedures.

Are You a Problem Solver and a Decision Maker?

The ideal candidate will utilize a macro-business approach when making decisions to take ensure they are in the best interest of both our client and Carl Warren. Mentors, trains and empowers others to analyze problems and make a quality decision; has a “big picture” approach when making a decision.

Do You Have Exeperience in Customer Service?

Aligns and supports goals that promote client-centric culture; assist in developing processes for monitoring customer satisfaction level; proactive approach with clients.

Are You a Team Player?

The ideal candidate will demonstrate the ability to work as part of a claims team and to understand how his/her individual achievements impact the results of the team as a whole.


About Carl Warren

Carl Warren is an employee-owned Third Party Administrator (TPA) with 150 employees and 20 locations across the country. We provide liability and property claims management and administration services to the private and public sectors, insurance companies and captives.


Why Work for Us

  • - Competitive Compensation Package
  • - Comprehensive Benefits, to include Employee Stock Ownership Plan (ESOP), 401k, medical, dental, vision, life and disability, generous paid vacations and holiday
  • - Employee Training Programs
  • - Professional Development
  • - Work-Life Balance
  • - Flexible Hours
  • - Family-Like Work Environment


How to Apply

Email your Cover Letter and Resume, including salary expectations, with the email subject header Claims Supervisor – Tustin, California”.

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