Career Opportunity

 

Position: Claims Manager

Location: Los Angeles, California

Posted: November 5, 2021

 

About the Company

At Carl Warren, we are committed to investing in our employees’ development and providing a positive work environment where our employees feel valued.  Are you looking for an opportunity to lead a claims team for a company that encourages growth and development? Carl Warren is hiring a Claims Manager to join our management team and oversee one of our largest public entity accounts and work out of the client’s office in downtown Los Angeles, California.

 

Accountabilities

  • Manage day-to-day claims operations, including claims evaluation, adjudication, and customer service in accordance with Carl Warren and the client’s quality and production standards.
  • Manage and develop a staff of 24 claims professionals, which includes supervisors, claims examiners, subrogation specialists, and support personnel.
  • Recruit, onboard, and mentor new associates.
  • Conduct performance appraisals to direct staff, act as a role model for the team in exemplifying operational best practices and fostering employee development, and interview as appropriate.
  • Track and monitor daily claim activity for appropriate case loading and assignment of new matters, escalation, and reassignment of matters, and monitoring closure rates to ensure appropriate staff loading.
  • Communicate accordingly between Carl Warren and the client.
  • Coordinate and control outside experts and vendors when necessary and appropriate.
  • Analyze and identify trends within the claims data and provide reports as necessary.
  • Identify processes for improvement and be a part of the solution.
  • Schedule internal and external audits.
  • This position reports directly to both the client and Carl Warren’s VP of Claims.

 

Requirements

  • 10+ years in the Property & Casualty industry
  • Must have a thorough understanding of property & casualty claims operations, including, but not limited to, prior roles as adjuster/examiner, claims operations, claims manager, or equivalent
  • 7+ years of claims manager experience
  • 5+ years of California public entity tort experience
  • College degree and designation (e.g. AIC, AIM, AIS, ARM, CPCU, CRM) preferred
  • Experience working with claims systems and strong Microsoft Office skills (Outlook, Excel, Word, PowerPoint)
  • Must be vaccinated.

 

Skills

Do you have strong knowledge of claims processes?

Extensive knowledge of public entity claims handling along with overall knowledge of the insurance industry; ability to read and understand legal documents.

Are you a problem solver?

Strong negotiation skills with the ability to quickly conceptualize the issues involved in the claim.  Make and execute a plan; anticipate situations and mitigate proactively.

Are you a good communicator?

The ideal candidate will have customer service experience and be able to explain simple and complex issues; strong listening skills; prepare and deliver presentations; professional oral and written communication skills are important.

Do you jump at the opportunity to learn and collaborate with colleagues?

Develop strong relationships with associates from within and outside the claims department; willingness to learn; assist with other tasks, if needed.

 

About Carl Warren

Carl Warren is a nationwide Third-Party Administrator (TPA) with about 150 employees and multiple locations across the country. We provide liability and property claims management and administration services to the private and public sectors, insurance companies, and captives.

 

Why Work For Us?

  • Competitive Compensation Package
  • Comprehensive Benefits, to include 401k, 401k matching, medical, dental, vision, life, and disability, generous paid vacations, and holiday
  • Employee Training Programs
  • Professional Development
  • Work-Life Balance
  • Flexible Hours
  • Family-Like Work Environment
  • Salary based on Experience

 

How to Apply

Email your Cover Letter and Resume, including salary expectations, with the email subject header “Claims Manager – Los Angeles”.

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