How to Develop Talent in a Claims Organization

From onboarding and training programs to defining career paths and removing roadblocks, Chris Kustra addresses “How to Develop Talent in a Claims Organization” in the November issue of CLM Magazine.

“The ultimate goal of every claims professional should be to get the right price for each claim and, in doing so, keep clients happy so that their business is retained and they rave about the service they received, which brings in new business. Accordingly, having a stable of very talented claims professionals who know how to evaluate cases and then execute them quickly is critical. When you have the best talent, you will get the best results.”

“Encourage your claims professionals to learn from their mistakes. If your people aren’t making mistakes and taking risks, then they aren’t developing. The manager and supervisor must provide the safety net so that learning can take place. Supervisors and managers should focus on making their staff promotable and marketable”.

Read the full article below.

CLM Magazine: Building the Best

How to Develop Talent in a Claims Organization: Article courtesy of Chris Kustra

Chris Kustra is a Claims Manager at Carl Warren & Company. He can be reached at ckustra@carlwarren.com.