February 7, 2017. This year’s CLM National Retail, Restaurant and Hospitality conference will be held from February 22nd – 24th at the Gaylord Texan Resort & Convention Center in Grapevine, Texas. If you’re attending, don’t miss out on the following session! Felicia McDonnell, Quality Assurance Manager at Carl Warren, will be co-presenting on “Striking a Balance for the Efficient Management of Claims and Litigation” on February 23rd at 1;30PM. The more sophisticated our industry has become, the more specialized the roles we take on, sometimes resulting in an increase in the number of people and departments handling a claim pre-suit and in litigation. Has this trend reduced the average time a claim/lawsuit is open? What do the metrics tell us and is this consistent with our personal experience? Are we become super efficient, or are we at risk of overloading the structure so it will fail? During this session, attendees will learn the critical lessons that can be applied industry-wide no matter the size of the claims/lawsuit inventory. In addition to Felicia McDonnell, this experienced panel includes the perspective of two in-house managers of claims and litigation from two different national retailers and an outside counsel for retail and hospitality clients.