Our Vision

Our mission as a Third Party Administrator is to provide unparalleled claims management strategies and solutions that are tailored to our clients’ needs. We strive to build long-lasting relationships and to achieve operational excellence and industry-leading client satisfaction.

Our Guiding Principles

Excellence

Every employee believes Carl Warren is the best in the industry and we do everything necessary to ensure that remains true. Our culture fosters a caring attitude and promotes creativity, flexibility, and attention to detail.

Quality

We infuse this word with meaning every day through our rigorous quality assurance process. Our Quality Assurance Program ensures consistency, integrity, and discipline in how claims handling skills, practices, and results are measured.

Integrity

We truly believe that integrity and respect are at the heart of building business relationships. It is the glue that holds together the functioning of teams and partnerships. Professional respect is a fundamental expectation at Carl Warren.

Transparency

We understand that communication is key. As our services are always client-focused, we will work with vendors and strategic partners to provide excellent service and pricing – always with a straightforward approach and complete transparency.

Innovation

We KNOW that our principles make us different than others in our industry and hope these differences are exactly what you’ve been hoping to find in a corporate partner. Contact us to learn more about putting our principles to work for you.

 

Leadership Team

Gordon Pennington – President

Mr. Pennington joined the Carl Warren team in 2019. As the President of Carl Warren, Gordon Pennington has leadership responsibility for the Third-Party Administration services of the Company and ensuring our speed, accuracy and service exceeds client expectations. He previously served as Vice President of Claims of a national risk mitigation operation, , responsible for the successful resolution of claims generated from up to $400 million in premium annually. His responsibilities included the creation of program-specific claims processes, implementation, compliance, trend analysis and overall results across several complex lines of insurance.  Gordon holds bachelor’s degrees in Business and Accounting from the University of LaVerne and a Master of Business Administration with an emphasis in Organizational Theory and Development from California Lutheran University. He earned a professional designation of Senior Claims Law Associate through the American Education Institute. He is instrumental in the creation, and successful implementation of processes, and the communication of results and trends which has assisted business partners in driving results.

Richard McAbee – Chief Marketing Officer

Mr. McAbee has been a Carl Warren employee since 1996 and has over 30 years of experience working in the claims industry. His experience includes starting a business specializing in products liability, errors & omissions, liquor liability, trucking claims and excess, and surplus lines specialty policies. With an extensive background in insurance business development, Mr. McAbee specializes in designing programs that are tailored to our client’s needs. He oversees both our Business Development and Marketing Departments. Mr. McAbee graduated from the University of Nebraska with degrees in Political Science, History & Economics and also received a fellowship for study at Presidential Institute at Mt. Rushmore. He is an active member of the National PRIMA Planning Committee, RIMS, STRIMA, URMIA, NAPSLO, and IACP.

Angelique King – Assistant Vice President of Claims

Ms. King has over 25 years of professional experience within the claims and insurance industry. She is a versatile manager with career-long recognition for outstanding leadership and performance for developing and implementing claim process improvements.  She manages Company initiatives that impact performance, quality, productivity, and to improve client satisfaction and profitability. Angelique received her Bachelor of Arts in Economics and African American Studies.  She is certified in Behavior-based Interviewing Techniques.

Our History

1944: The Beginning
1974: Incorporated
1975: Became 100% ESOP
1978: Public Entity Client
1994: Acquisition
2011: Acquisition
2013: Company of the Year
2014: Inc. 5000 List

1944: The Beginning

Carl Warren was founded in Los Angeles, California as an independent adjusting company.

1974: Incorporated

Carl Warren incorporated in California.

1975: Became 100% ESOP

Our Company became an entirely employee-owned corporation through the Employee Stock Ownership Plan (ESOP).

1978: Public Entity Client

One of our current and largest public entity clients joined the Carl Warren family.

1994: Acquisition

Acquired RL Gresham and our first construction defect program. Entered program administration and London market.

2011: Acquisition

Acquired NovaPro Risk Solutions and broadens the depth of our services and increases our national presence.

2013: Company of the Year

The ESOP Association presented with the National ESOP Company of the Year Award.

2014: Inc. 5000 List

Carl Warren makes the Inc. 5000 list of the fastest-growing private companies in America.

X